General Terms and Conditions of Sale 

1. Presentation of the Website 

This site (hereinafter "the SITE") is published by the company DOZ whose registered office is located at 11 impasse des fougères 17290 Thairé, registered with the Trade and Companies Register of La Rochelle under the number 83088098500015 (hereinafter "DOZ")

Tel: 0631983874


2. Applicability and enforceability of these general conditions of sale to the Buyer 

2.1. All orders placed on the SITE constitute sales contracts concluded at a distance governed by Articles L 222-1 to L222-29 of the Consumer Code and are subject to these general conditions of sale ("GTC").

2.2.  The Buyer declares to be a natural person aged at least 18 years and to have the legal capacity or to hold a parental authorization allowing him to place an order on the SITE.

 The Buyer declares to act for his personal use and to refrain from any partial or total resale of the products purchased via the SITE. 

2.3. The GTC are enforceable against the Buyer who acknowledges, by ticking a box provided for this purpose, having been aware of them and having accepted them before placing an order.

The GTC applicable and enforceable against the Buyer are and will be those in force at the time of the effective validation by the Buyer of his order as recorded on the SITE.

3. Products

The products offered for sale are those that appear on the SITE within the limits of available stocks. 

The unavailability will be specified on the SITE, in real time, on each page of the products. 

Each product offered on the SITE is accompanied by a descriptive text and one or more photos allowing the Buyer to know before the final order is placed, its essential characteristics, and this in accordance with the provisions of Article L.111-1 of the Consumer Code. 

These indications are intended, without being exhaustive, to inform the Buyer as completely as possible about the essential characteristics of the products. Photographs illustrating the products do not constitute a contractual document. 

4. Selling prices and payment  

4.1. The prices mentioned on the SITE are indicated, for each of the products on sale, in euros, all taxes included, (packaging costs included) and excluding delivery and transport costs mentioned before validation of the order and invoiced in addition. 

The total amount due by the Buyer is indicated on the order confirmation page. 

In the event of an order to a country other than metropolitan France, the Buyer is the importer. Customs duties or other local taxes may be payable (Overseas, European Union, outside the European Union, Third Countries, ...). These rights and sums are not the responsibility of DOZ and are the sole responsibility of the Buyer.

4.2. DOZ reserves the right to modify its prices at any time, while guaranteeing the Buyer the application of the price in force on the day of the order. 

4.3. Payment is made immediately upon order directly on the SITE, by credit card in a secure way through the secure payment terminal "PayPal".

In accordance with the standards in force regarding payment services, the information provided by the Buyer and transmitted to PayPal may not be intercepted by a third party. The information entered on the Buyer is encrypted and will not circulate unencrypted on the Internet. 

 4.4. DOZ will only prepare the order when the Buyer's bank via the PayPal service has given its agreement to the payment. In case of refusal by the bank, the order will be automatically canceled and the Buyer notified.

5. Order Formation Process

5.1. An order implies full acceptance of these conditions of sale by the Buyer.

  To place an order, the Buyer after filling his virtual basket by indicating the selected product(s), click on the "Order" button.  

Before clicking on the "Place Order" button, the Buyer has the opportunity to check the details of his order and its total price and to return to the previous pages to correct any errors or possibly modify his order. 

The Buyer then provides a valid email address as well as his surname, first name, telephone number and creates a password to create his customer account. 

DOZ informs the Buyer that he can register free of charge on the list of opposition to telephone canvassing available on the website (Article L. 223-2 Consumer Code).

The Buyer then provides information relating to delivery, invoicing and payment method. 

5.2. The confirmation of the order, by its regulations, entails acceptance of the GTC and forms the contract.  

An e-mail acknowledging receipt of the order and its payment is sent by DOZ as soon as possible.

5.3 DOZ reserves the right to cancel or refuse an order from a customer with whom there is a previous dispute relating to a payment.

6. Delivery 

6.1. The preparation of an order takes approximately 48 hours. Once ready to go, the Buyer will receive a second e-mail informing him of the start of delivery.

The delivery times appearing on the site are given only as an indication.

For purely informative purposes, to date, delivery is provided by post via COLISSIMO, delivery service with tracking and sometimes delivered with signature.

 6.2. If the products ordered have not been delivered within fifteen days of the order, for any reason other than force majeure or the fact of the Buyer, the sale may be resolved at the written request of the Buyer under the conditions provided for in Articles L. 216-2, L. 216-3 and L. 241-4 of the Consumer Code. The sums paid by the Buyer will then be returned to him at the latest within fifteen days following the date of termination of the contract, to the exclusion of any compensation or withholding.

Delivery will be made to the address indicated by the Buyer who undertakes to indicate on his order form an address where delivery can be made during working hours (Monday to Friday).

In case of absence, a notice will be given in the Buyer's mailbox in order to agree with the carrier on a second passage.

DOZ can in no way be held responsible for any degradation of the products due to the late receipt of a package due to the absence of the Buyer or the person authorized to receive it.

6.3. DOZ cannot be held responsible for any delay in delivery. This delay shall not give the Buyer the right to cancel his order or refuse it. 

6.4. If the Buyer receives a damaged or opened package, DOZ undertakes to deliver a new one to the Buyer at no additional cost on the express condition that the Buyer has previously refused the package to the postal service and immediately contacted DOZ to report the incident by justifying it.

7. Legal guarantee of conformity / guarantee of hidden defects 

All products supplied by DOZ benefit from the legal guarantee of conformity provided for in Articles L. 217-4 and following of the Consumer Code and the guarantee of hidden defects provided for in Articles 1641 and following of the Civil Code.

The products offered for sale on the SITE are sold as represented on the SITE. DOZ cannot be held responsible for any minor differences that may exist and that are due to the reproduction techniques used.

8. Withdrawal period 

In accordance with the provisions of Article L 221-18 of the Consumer Code, the Buyer has, from delivery, a period of 14 clear days to exercise his right of withdrawal from the sales contract concluded at a distance, without having to justify his decision or to bear other costs than those provided for in Articles L222-23 to L221-25 of the Consumer Code (direct costs of returning the products)  

To exercise the right of withdrawal, the Buyer must notify HIS DECISION to DOZ by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail) before the expiry of the withdrawal period.  

In the event of withdrawal, DOZ will reimburse the Buyer without undue delay and, in any event, no later than fourteen days from the day on which it is informed of its decision to withdraw from this contract. 

DOZ will proceed with the refund using the same means of payment as that used by the Buyer for the initial transaction, unless the Buyer expressly agrees to a different means; in any case, this refund will not incur any costs for the Buyer. 

However, DOZ reserves the right to defer the refund until it has received the product or, at the very least, proof of its shipment, the date chosen being that of the first of these facts. 

9.  Intellectual property

 All elements (trademarks, texts, logos, images, graphic or sound elements, gifs, videos, software, icons, layout, database, etc.), visual or sound, reproduced on the SITE which are the exclusive property of DOZ, are protected by intellectual property law. 

As such, without the prior written consent of DOZ, the Buyer may not make any reproduction, representation, adaptation, translation and/or transformation, in whole or in part, or a transfer to another website of any element composing the SITE.  

 Failure to comply with this prohibition may constitute an act of infringement involving the civil and criminal liability of its author. Finally, DOZ recalls that any creation of a hypertext link to the home page of the SITE or any other page of the SITE is subject to the express, prior and written agreement of DOZ.  

10. Protection of personal   data

 When the Buyer uses the SITE, he consents to DOZ collecting and using his personal data

 DOZ, as data controller, undertakes to comply with the provisions of Regulation (EU) No 2016/679 of 27 April 2016 on the protection of personal data. 

DOZ is required to collect your personal data when you browse the SITE. 

DOZ only collects the information strictly necessary for the provision of its services. The personal data that may be collected are as follows and are indicated by an asterisk:

▪ User account data: namely the data entered when creating an account by completing the registration form (first name, last name, date of birth, billing and delivery postal addresses, email address, mobile phone number, password for connection to the customer account);

▪ Transaction data: namely those that the user provides when making purchases, information relating to orders placed and returns such as his telephone number, address, e-mail address and information relating to his means of payment;

▪ Exchanges made with customer service;

▪ Navigation data: refers in particular to the date, time of connection and/or navigation, browser type, browser language, IP address, location data and geolocation. 

The data relating to the means of payment (credit card number, expiry date, authorization number, security code) are collected directly by our service provider PayPal and are not transmitted to DOZ under any circumstances. 

The regulations in force protect the privacy of users and require any controller to be able to justify a legitimate basis for such processing. The regulations thus provide among the legal bases of processing:

▪ The performance of a contract to which the data subject is a party, such as this sales contract. Thus some personal data of the Buyer are necessary to deliver the good, manage the customer account and make returns;

▪ Compliance with a legal obligation, in particular accounting by keeping invoices;

▪ The prior consent of the data subject;

▪ The legitimate interest of the controller, while respecting the rights and freedoms of users. Thus, improving the customer experience or preventing fraud may warrant data collection.

 As data controller, DOZ undertakes to take all necessary precautions to preserve the security and confidentiality of the data and in particular to prevent them from being altered, distorted or accessed by unauthorized third parties. 

 11. Customer Service

For any information or question, do not hesitate to contact DOZ 

• On site, 11 impasse des fougères 17290

• By phone at 0631983874

 • Using our email:

 12. Litigation – mediation 

In the event of a dispute, you must first contact DOZ.

 In the event of failure of DOZ's request for a complaint or response within 21 days of receipt of the complaint, the Buyer may, in accordance with Article L. 612-1 of the Consumer Code, submit the dispute between him and DOZ to a mediator who will attempt, independently and impartially, to bring the parties closer together with a view to reaching an amicable solution. 

The parties to the contract remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.  

Applicable law

 This contract and the GTC governing it are subject to French law, both for their interpretation and for their execution. In the event of a dispute between the Parties, the Parties agree to come together in order to find an amicable solution. In the absence of an amicable agreement within thirty (30) days, the dispute will be brought by the most diligent Party before the competent court competent to hear this dispute.